welcome!
who we are
Unless otherwise stated on the site, all products sold by TAP are sold under the manufacturer’s warranty and conditions from the date of purchase.
What’s not covered by the warranty?
- Ordinary wear and tear;
- Wear and tear caused by use of the part, accessory or vehicle to which they are affixed for a purpose or under road or climatic conditions other than for which they were designed, including racing, rallying, speed trialling, hill climbing or similar activities or competitive events;
- Negligence, misuse or abuse of the part or accessory or of the vehicle to which they are affixed;
- Accident, impact, fire, theft, illegal use or malicious damage by a third person;
- Modifications or alterations which have not been approved by the manufacturer, or the installation or use of non-genuine parts, accessories, equipment, assemblies or components that are intended to work in conjunction with the genuine part or accessory;
- A failure to have the vehicle to which the part or accessory is affixed serviced in strict accordance with the manufacturer’s specifications and recommendations, or a failure to have the part or accessory repaired promptly in accordance with such recommendations following an accident or other damage, or after a defect becomes known or is suspected;
- Use of non-recommended, inappropriate or dirty fuel, oil, fluids, lubricants, coolants, refrigerants or water which are utilised in conjunction with the part or accessory;
- Any work or fitment carried out on the part or accessory by a person other than a Qualified Mechanic;
- A failure to install, use or maintain the part or accessory, in accordance with the manufacturer’s instructions or recommendations, or the use of unsuitable agents, eg, unsuitable cleaning agents;
- Environmental conditions, including acid rain, industrial fall-out, salt, sand, stones, tree sap, bark or leaves, bird, animal or insect droppings or other damage, windstorm, hail, flood, lightening, or other acts of God.
Where to go for warranty repairs
To make a claim under this Warranty, you must notify and take your parts and/or accessories at your own cost to Tyrwhitt Auto Parts.
Tyrwhitt Auto Parts will honour the warranty, and will be happy to repair, replace or refund any product that is defective in factory materials and workmanship.
Proof of purchase will be required at the time of making your claim. Please note that Tyrwhitt Auto Parts are not able to reimburse the cost of replacements or repairs carried out by any person.
For some products, you may have the option to liase with the manufacturer, or their repair agent. Tyrwhitt Auto Parts will provide you with the relevant manufacturer’s contact details and assistance to resolve the matter within a reasonable time.
Please note that Genuine Factory Parts are warranted through Tyrwhitt Auto Parts. Under the Tyrwhitt Auto Parts Genuine Parts Warranty, Tyrwhitt Auto Parts warrants (subject to the below Terms and Conditions) that if a Factory Genuine Part purchased by a “consumer” (as that term is defined in the Competition and Consumer Act 2010) is found to be defective in factory materials or workmanship within the stated warranty period, it will be repaired, replaced or refunded by Tyrwhitt Auto Parts.
What’s not covered by the warranty?
- Ordinary wear and tear;
- Wear and tear caused by use of the part, accessory or vehicle to which they are affixed for a purpose or under road or climatic conditions other than for which they were designed, including racing, rallying, speed trialling, hill climbing or similar activities or competitive events;
- Negligence, misuse or abuse of the part or accessory or of the vehicle to which they are affixed;
- Accident, impact, fire, theft, illegal use or malicious damage by a third person;
- Modifications or alterations which have not been approved by the manufacturer, or the installation or use of non-genuine parts, accessories, equipment, assemblies or components that are intended to work in conjunction with the genuine part or accessory;
- A failure to have the vehicle to which the part or accessory is affixed serviced in strict accordance with the manufacturer’s specifications and recommendations, or a failure to have the part or accessory repaired promptly in accordance with such recommendations following an accident or other damage, or after a defect becomes known or is suspected;
- Use of non-recommended, inappropriate or dirty fuel, oil, fluids, lubricants, coolants, refrigerants or water which are utilised in conjunction with the part or accessory;
- Any work or fitment carried out on the part or accessory by a person other than a Qualified Mechanic;
- A failure to install, use or maintain the part or accessory, in accordance with the manufacturer’s instructions or recommendations, or the use of unsuitable agents, eg, unsuitable cleaning agents;
- Environmental conditions, including acid rain, industrial fall-out, salt, sand, stones, tree sap, bark or leaves, bird, animal or insect droppings or other damage, windstorm, hail, flood, lightening, or other acts of God.
Where to go for warranty repairs
To make a claim under this Warranty, you must notify and take your parts and/or accessories at your own cost to Tyrwhitt Auto Parts.
Tyrwhitt Auto Parts will honour the warranty, and will be happy to repair, replace or refund any product that is defective in factory materials and workmanship.
Proof of purchase will be required at the time of making your claim. Please note that Tyrwhitt Auto Parts are not able to reimburse the cost of replacements or repairs carried out by any person.
100% guarantee!
Quality Products