When can I return a product?
We offer you a replacement, credit or refund where products have a major failure, such as:
- When they are faulty
- Wrongly described
- Different from a sample shown to you; or
- Do not do what they are supposed to do.
We do not offer refund, replacement or repair if you:
- Substantially modify the product;
- Misuse and/or abuse of the product;
- Simply change your mind;
- Custom made orders;
- Electrical products unless faulty.
Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to return a product?
Contact one of our friendly sales team for more information on where to return a product.
- Email: email@example.com